Ordering and Payment Information
We urge all customers to read this page before ordering to avoid any delay or confusion in processing your order and payment.
How to Order
The easiest way to order is by using our Web Shopping Cart, which is activated by clicking on each item's "Add To Cart" button and entering the quantity required. This is a simple procedure and ensures the fastest possible processing and delivery of your order.
Ordering from Overseas
We are pleased to accept orders from overseas retailers and for delivery to overseas destinations, subject to our general terms and the specific terms for overseas orders set out below.
All products are prices in Australian Dollars (AU$). Orders for delivery to overseas destinations generally do not attract Australian GST and will be billed at the "ex GST" price. We have placed a free currency conversion link here to allow you to check prices in your local currency. Please note that conversion rates quoted may not be the same as those that apply when your order or payment is processed, as currency rates fluctuate continually.
We have a minimum order of AU$100 for delivery within Australia and AU$200 for delivery to overseas destinations.
Freight Charges & Shipping Methods
All products are priced "ex freight" and freight charges are added to all invoices. We use a number of different couriers and registered and express mail to ship all orders, and will send your order by the cheapest available method (unless you specify a preference for shipping methods).
Minimum Freight Charge is AU$10, which applies to standard size orders for delivery within the Melbourne Metropolitan Area. Larger orders or orders to other destinations will be charged accordingly. Please call or email us for a freight quote if you have any concerns (all orders for overseas destinations will receive a freight quote and will not be processed until the freight quote has been accepted).
All Freight Charges are subject to Australia GST (including Freight Charges on overseas orders).
Existing Customers: Payment Terms as per your previous orders.
New Accounts: First Orders are accepted on a "Pro-Forma" basis with full payment required before orders will be processed and delivered. A Pro-Forma Invoice will be sent on receipt of your order requesting payment, except where credit card details are provided (in which case you authorise us to bill your credit card for the amount of the invoice and your order will begin being processed immediately).
30 Day Terms: Customers may apply for 30 Day Terms by sending us a Credit Application on the form provided here or similar details on your business letterhead. We will contact your references and advise you of the credit facility we can provide for second and subsequent orders.
Payment may be made by credit card, cheque, Australia Post money order, or direct bank transfer.
We accept Mastercard and Visa credit cards only. We do not impose any surcharge for using credit cards, and often payment by credit card will expediate delivery of your order (especially in the case of Pro-Forma Invoices). Orders paid by foreign credit cards must be billed in Australian dollars; please note that your credit card company will set its own exchange rate and may impose other fees (for which we cannot accept responsibility).
Secure Payment Form
If you have already placed an order without providing credit card details and wish to pay by credit card, you can advise your credit card details through the Secure Payment Form (see link under Customer Service at left). All details provided through this form are encrypted for security.
Cheques & Money Orders
We accept payment by Australian currency cheques and Australia Post money orders (in the case of Pro-Forma Invoices, orders cannot be shipped until funds have cleared). We will also accept payment by a foreign currency cheque if AU$30 is added to the invoice amount to cover the local bank charges for clearing overseas cheques.
Direct Bank Transfer
We accept Direct Bank Transfer of funds to our account from all Australian accounts, and often payment by direct deposit will expediate delivery of your order (especially in the case of Pro-Forma Invoices).
Direct deposits from overseas accounts may be accepted if AU$20 is added to the invoice amount to cover the local bank charges for accepting such deposits. Direct deposits should be made to -
Bank: National Australia Bank of Australia, Melbourne
Branch BSB Number: 083 417
Account Name: Grimal Pty. Ltd.
Account Number: 395058548